about tk999: Frequently Asked Questions

Go to /abouttk999-register/, enter your mobile number, choose a password, and confirm your age. The whole process takes under two minutes. You need a valid Bangladeshi mobile number — it is used to verify your account and link your bKash or Nagad wallet later.

No. Each player is allowed exactly one account. Duplicate accounts are detected automatically and both may be suspended. If you have forgotten your password or login details, use the "Forgot Password" link or contact live chat — do not create a second account.

Before processing your first withdrawal, we ask you to submit one photo ID — your National ID Card (NID), Passport, or Driving Licence. The review takes up to 24 hours. Submit your document as soon as you register so it is ready when you want to cash out. This is a one-time requirement.

Yes. You must be at least 18 years old. We reserve the right to request age verification at any point. Accounts found to belong to under-18 players will be closed and any balance returned to the deposit method used.

We accept bKash, Nagad, Rocket, Upay and Bank Transfer. All five methods are available for both deposits and withdrawals. Mobile wallet options (bKash, Nagad, Rocket, Upay) are the fastest — funds typically arrive within 6 minutes of sending.

The minimum deposit is ৳400. There is no maximum cap on deposits. For your first deposit, make sure you meet the ৳400 floor to trigger the welcome bonus — depositing exactly ৳400 or more qualifies you.

Mobile wallet deposits usually arrive within 6 minutes. If yours has not appeared after 15 minutes, take a screenshot of your payment confirmation from bKash or Nagad (showing the transaction ID and amount) and send it to live chat. The team will trace the transaction and credit your balance manually if the payment went through on the wallet side.

Standard withdrawals are processed within 21 minutes of approval. Your first-ever withdrawal may take up to 6 hours while the document review is completed. After that, subsequent withdrawals follow the 21-minute window. The minimum withdrawal amount is ৳700, and the daily maximum is ৳145,000.

The most common reasons are: document review not yet complete, active bonus funds still attached to your balance (wagering not finished), or the withdrawal amount exceeds the daily limit of ৳145,000. Check your account notification centre or ask live chat for the specific reason — agents can see the decline note directly.

Your first deposit is matched 100%, up to ৳24,000. Deposit ৳5,000 and you get ৳5,000 bonus — giving you ৳10,000 to play with. The bonus must be wagered 23 times before you can withdraw the bonus funds. The bonus is valid for 7 days after it is credited. It applies across slots, crash games and fishing games.

After your first deposit, you can access the 12% reload bonus on subsequent top-ups, a 1.7% daily cashback on net losses (rising to up to 2.5% at Titanium VIP level), and a ৳575 referral bonus for each friend you bring in. Specific promotion pages list current terms and eligible games.

Wagering contribution varies by game type. Slots and crash games typically contribute at full rate. Live casino table rounds contribute at a lower rate. Check the bonus terms page or ask live chat for the exact contribution table before playing — this avoids surprises at cashout.

On the login page, tap "Forgot Password." Enter the mobile number registered to your account. You will receive a one-time code by SMS. Enter the code, set a new password, and log in normally. If your registered number has changed, contact live chat with your ID document for a manual reset.

Yes. You can request a deposit limit or a cooling-off period through live chat at any time. We support self-exclusion periods from 24 hours up to permanent closure. These requests are actioned within 24 hours. See our Responsible Gaming page for the full self-help toolkit.

Live chat is available 24/7 — click the chat icon in the bottom corner of any page once you are logged in. Response times are under 2 minutes during peak hours. For billing disputes or document submissions, the chat agent will escalate to the accounts team. We do not publish an email address; live chat handles all queries.