about tk999's Commitment to Safe Play
at about tk999, we believe that gaming is an enjoyable pastime when approached with a clear head and a firm budget. We actively support responsible gambling and have built tools into the platform that give players control over their own experience. This page is not just a legal footnote — it is a practical guide you can act on right now.
Our 24/7 live chat team is trained to help anyone who feels their play is becoming a problem. You can reach them at any time, without judgment, and ask for limits, cooling-off periods, or a full self-exclusion.
Who Can Play
You must be at least 18 years old to open an account and play on about tk999. This is a strict rule, not a guideline. We verify age during the account process and again before your first withdrawal, using government-issued documents such as your National ID Card (NID), passport, or driving licence.
If we have reason to believe an account is being used by or on behalf of a minor, we will suspend the account immediately, cancel all pending withdrawals, and investigate. Any deposits made during that period may be returned to the original payment method (bKash, Nagad, Rocket, Upay, or bank transfer), minus any bonuses applied.
Self-Assessment: Is My Gaming in Check?
Honestly asking yourself these questions every few weeks is one of the simplest ways to stay in control. Answer yes or no, with no one watching.
- Do I always set a budget before I start a session, and stick to it?
- Am I playing for fun, not to recover money I have already lost?
- Have I never borrowed money specifically to gamble?
- Does gaming feel like a choice, not an obligation?
- Have the people close to me never expressed concern about how much time or money I spend on gaming?
If you answered no to any of these, that is worth taking seriously. Use the tools below, or reach out through live chat. It costs nothing to ask.
Warning Signs to Watch For
Problem gambling rarely announces itself clearly. It tends to creep in gradually. The signs below are drawn from guidance by internationally recognised harm-prevention bodies.
- Spending more than you planned, session after session, and telling yourself "just this once"
- Chasing losses — depositing again immediately after a losing session to try to win back what you spent
- Hiding your gaming activity from family members or close friends
- Neglecting work, studies, or daily responsibilities because of time spent on gaming
- Feeling anxious, irritable, or restless when you are not able to play
- Using gaming as the primary way to cope with stress, loneliness, or low mood
- Borrowing from friends, family, or digital lending services to fund deposits
Recognising one or more of these signs does not mean you have a severe problem, but it is a signal to pause and use the tools below — or talk to someone you trust.
Player Tools and Limits
We offer several account-level controls you can apply yourself, at any time, through live chat or your account settings page. All changes take effect within 24 hours unless stated otherwise.
| Tool | What It Does | How to Activate | Reversal Period |
|---|---|---|---|
| Deposit Limit | Sets a daily, weekly, or monthly cap on how much you can add to your account | Account settings or live chat | Reduction: immediate. Increase: 7-day cooling-off |
| Session Reminder | Shows a pop-up after a set time (30, 60, or 90 minutes) reminding you how long you have been playing | Account settings | Can be changed at any time |
| Loss Limit | Locks your account from further play once you have lost a set amount in a given period | Live chat | Reduction: immediate. Increase: 7-day cooling-off |
| Cooling-Off Period | Temporarily suspends your account for 24 hours, 7 days, or 30 days | Live chat | Cannot be reversed once set |
| Self-Exclusion | Closes your account for a minimum of 6 months or permanently | Live chat (see below) | See self-exclusion section |
Self-Exclusion: How It Works
Self-exclusion is the most decisive tool available. When you self-exclude, your account is fully closed for the period you choose: 6 months, 12 months, 24 months, or permanently. During this time you cannot log in, deposit, or receive any marketing communications from us.
Steps to Self-Exclude
- Open live chat (available 24/7) and tell the agent you want to self-exclude.
- Choose your exclusion period: 6 months, 12 months, 24 months, or indefinitely.
- The agent will confirm your identity and process the request. Your account will be suspended within one hour.
- Any balance remaining in your account at the time of exclusion can be withdrawn, subject to standard identity checks.
- You will receive a confirmation message via the contact method on your account.
After a minimum 6-month period, you may apply to reopen your account by contacting live chat again. There is a mandatory 48-hour review before reinstatement. We will not reopen an account marked as permanently excluded under any circumstances.
Protecting Minors
If you share a device with children or teenagers, we strongly recommend using parental control software to block access to online gambling sites. The following services are free and work on Android and Windows devices commonly used in Bangladesh:
- Google Family Link — blocks categories of apps and websites on Android devices linked to a child's Google account
- Microsoft Family Safety — screen-time controls and content filters for Windows and Android
- Router-level filtering — most home Wi-Fi routers support keyword and category blocking in their admin panel
Never share your about tk999 login credentials with anyone. If you suspect a minor has accessed your account, contact live chat immediately so we can investigate and take appropriate action.
Getting Support
Reaching out is the hardest step, and also the most useful one. The channels below are all free and confidential.
about tk999 Live Chat
Available 24/7. Tell the agent you need help with responsible gaming. They can apply limits, trigger cooling-off periods, or start the self-exclusion process on the spot — no waiting, no forms to fill in separately.
Open Live ChatKaan Pete Roi — Bangladesh
A free, confidential emotional support helpline available in Bangladesh. If gambling stress is affecting your mental health, speaking with a counsellor can help you separate the problem from the solution.
Contact via their official website. We do not post external links here, but a quick search for "Kaan Pete Roi Bangladesh" will find their current contact details.
Common Questions About Safe Play
01 Can I set a deposit limit without closing my account?
Yes. A deposit limit only restricts how much you can add in a given time period — your account stays active and you can still play with your existing balance and withdraw at any time. Contact live chat or use account settings to set one.
02 How quickly does a cooling-off period take effect?
Within one hour of your request. During a cooling-off period your account is locked — you cannot log in, deposit, or receive promotional offers. The period cannot be cancelled early once it begins, so choose the length carefully.
03 What happens to my balance if I self-exclude?
Any real-money balance in your account at the time of self-exclusion can be withdrawn. You will need to complete the standard identity check (NID, passport, or driving licence) before the funds are released to your bKash, Nagad, Rocket, Upay, or bank account. Bonus balances are forfeited.
04 Will I still receive promotional messages during a cooling-off or exclusion?
No. As soon as a cooling-off or self-exclusion is activated, we remove you from all marketing lists. If you receive a message after your exclusion starts, contact live chat with the details so we can investigate and correct it.
05 Can someone else request a limit on my behalf?
For security reasons, only the account holder can request changes to their own account. If a family member is concerned about someone's gambling, the most effective step is to encourage that person to contact live chat directly, or to speak with a support counsellor who can advise on how to approach the conversation.
06 Does the minimum deposit rule change if I have a deposit limit set?
The platform minimum deposit of ৳400 still applies. Your deposit limit works as an upper cap: you can deposit any amount between ৳400 and your chosen limit per period. If your limit is lower than ৳400, please contact live chat — they will configure the most appropriate restriction for your situation.