This page explains what about tk999 records when you open an account, move money with bKash or Nagad, and play on the website or the Android app. It is written in plain English so you can read it in one sitting. You will find what we ask for, who else sees it, how long it stays, and the choices you control. The same rules apply whether you sign in on a phone in Dhaka or on a desktop.
- about tk999 does not sell your name, number or ID copy to anyone.
- We never ask for your bKash PIN, Nagad PIN or an OTP inside chat or by phone.
- Deposits and payouts are handled by licensed local operators, not by us directly.
- You can ask for a copy of your account data through live chat, day or night.
What this policy covers
This policy sits alongside our Terms & Conditions and the rules on responsible play. It applies to every page on this site, to the Android app at version 2.1.10, and to the messages you send our support team before, during or after play.
It does not cover other websites you reach through a link, or the apps of payment providers such as bKash, Nagad, Rocket and Upay. Those companies keep their own records and have their own policies. It is worth reading them before you approve a payment from your wallet.
Details we ask for at sign-up
Registration takes a name, a date of birth, a mobile number and a password. Nothing more is needed to open an account and deposit ৳400 or more. Extra information arrives later, and only when it serves a purpose:
- An ID copy. A national ID card, passport or driving licence is requested once, before your first withdrawal. The review takes up to 24 hours.
- Payment references. The transaction ID and the amount each time you deposit or withdraw, so a missing payment can be traced.
- Device details. Phone model, app version, browser type and network carrier, used to spot a sign-in that does not match your usual pattern.
We ask for the minimum needed to run a betting account, settle payouts, check bonus wagering at 23 times, and meet the record keeping that comes with a gambling licence.
How about tk999 Records bKash and Nagad Payments
When you deposit, the payment screen opens inside the app or browser and passes you to your provider. about tk999 receives a confirmation that money arrived, together with the transaction ID. We do not see your wallet PIN, your wallet balance, or the payments you make to anyone else.
What a payment receipt shows
Your account history lists the amount, the provider, the time and a reference number. It does not store your full wallet number in a readable form on any screen. Withdrawals work in reverse: our team checks the account and sends the money back to the same bKash or Nagad number you deposited from, usually within 21 minutes once the account is clear.
Every receipt is stored so that a payment which never arrived can be traced later, and so that a bonus can be reviewed against the rules that applied on the day you claimed it.
Cookies, device data and what they do
The site sets a small number of cookies. One keeps you signed in between pages, one remembers your language and currency, and one protects forms against tampering. Switch them off and the login, deposit and bonus screens stop working properly.
We do not place advertising cookies that follow you to other websites. If we measure a campaign, it runs inside our own pages and records only that a visit came from a particular link, not who you are. Uninstalling the app removes the local data it stored on your phone.
When we pass details to other companies
Game rounds run on software supplied by studios such as Pragmatic Play, Evolution, JILI, Spribe, Ezugi, Habanero and FA Chai. They receive a player reference and the result of the round, never your name, number or ID copy.
Payment operators, our hosting and fraud screening partners, and a regulator or court that legally requires records may also receive data. Each is bound to use it only for that purpose. We do not sell personal data, and we do not trade player lists with other betting sites.
How long records stay on file
Records are kept while the account is open and for a limited period afterwards, because a bet, a payout or a bonus can be questioned months later. The table shows the pattern.
| Record | How long it stays | Why we keep it |
|---|---|---|
| Account details | While the account is open, plus a limited period after you close it | To settle bets, bonuses and any later dispute |
| Deposit and withdrawal receipts | For as long as a payment can be disputed or audited | Payment proof and reconciliation |
| ID copy | A limited period after your first withdrawal | The check that unlocks payouts |
| Chat transcripts | A short period after the conversation ends | Handling repeat issues without asking again |
| Gameplay records | Through the period bonus terms can be reviewed | Checking wagering and round disputes |
Choices you can make about your data
You can ask what we hold, ask us to correct a wrong detail, stop bonus and offer messages, and close the account. Send any of these through live chat; there is no form to print and no letter to post.
Closing your account step by step
- Open live chat and say what you want changed or closed.
- Answer a short check so the team knows it is you and not someone holding your phone.
- Withdraw any remaining balance to your bKash or Nagad number before the account is locked.
- Keep the confirmation in the chat window. It is your record that the request was made.
Closing an account stops new bets and all marketing. Records tied to past payments stay for the period shown above, because the licence requires it. If you also want the app gone, uninstall it and notifications stop at once.
Keeping your account locked down
Choose a password you have not used on other sites, and keep the login to yourself. If a phone is lost or stolen, tell support so the session can be closed from our side. A sign-in from an unfamiliar device triggers a check before play continues.
Watch for anyone who offers to fix a stuck withdrawal and then asks for a PIN or an OTP. Our team never needs either, and no honest helper will ask. Report such a message to live chat, which is open 24/7, and we will review the account.
Under-18s and shared devices
An account belongs to one adult, 18 or older. Age is checked against the date of birth given at sign-up and again during the first withdrawal review. An account opened by someone younger is closed and the deposits are returned.
When family members share one phone, sign out after each session and put the app behind a screen lock. That single habit is the simplest way to keep a younger relative away from a betting screen.
If this policy changes
When the way we handle data changes, this page is rewritten in the same plain style and the new version replaces the old one here. Changes that affect your choices are announced in the app and on the account page before they take effect. The version on this page is always the one about tk999 applies to your account, and you can ask support for an earlier copy.
Questions about your data
Live chat is the fastest route. The team answers in English and Bengali at any hour and can pull up your account while you talk, so a question about a payment or a saved document is usually settled in one conversation.
If you would rather read first, the help centre covers deposits, payouts and the app, and the responsible gaming page explains the tools for taking a break or setting a limit.
Privacy questions
01 Does about tk999 sell my phone number to advertisers?
No. Your number is used for login checks, matching payments to the right account, and bonus messages if you agree to receive them. You can switch the messages off from the account page and keep using the account as before.
02 Can I get a copy of my betting history?
Yes. Ask in live chat and the team will prepare a summary of your deposits, withdrawals and settled bets. There is no charge, and the summary can be sent inside the chat window.
03 What happens to my ID copy after the check?
It is stored with restricted access, used only to confirm who you are, and kept for the period described in the table above. It is never shared with game studios or used for marketing of any kind.
Ready to open an account? Follow the registration steps, or head back to the home page to look around first.